Effective date: October 13, 2026
MedhaMock is an AI-powered interview preparation application developed and operated by MedhaBot Technologies LLP.
This Privacy Policy explains how MedhaMock collects, uses, stores, processes, and protects personal information when you use our application and related services.
We are committed to handling your personal information responsibly and providing clear information about your privacy choices.
1. Information We Collect
Depending on how you use MedhaMock, we may collect the following categories of information.
1.1 Account and Profile Information
When you create or use a MedhaMock account, we may process information such as:
- Name and email address.
- Phone number, if provided.
- Authentication and account identifiers.
- Your selected target role and related profile information.
This information helps us create and manage your account and provide the application’s features.
1.2 Interview Answers and History
When you participate in an interview session, we store information associated with that session, which may include:
- Interview questions and session details.
- Answers submitted by you.
- Transcribed text from voice answers.
- Interview progress and completion status.
- AI-generated evaluations and feedback.
- Records of completed interviews and interview history.
This information enables you to complete interviews and review your previous performance.
1.3 Voice Recordings and Transcription
If you choose to answer interview questions using your voice, MedhaMock records your response and uploads the audio to our backend for transcription.
The resulting text is used to process your answer and support interview evaluation.
Our intended processing flow is to delete the original audio file automatically after transcription. However, you should publish this statement only after confirming that deletion occurs reliably, including when transcription fails or is interrupted.
Transcribed answers and associated interview records may remain stored as part of your interview history.
1.4 Subscription and Payment Information
If you purchase a subscription or paid service, relevant transaction information may be processed to manage your purchase, verify payment, provide subscription access, and handle refunds or disputes.
Payments may be processed by third-party payment service providers.
We do not intend to collect or store full payment card credentials directly. Please consult the applicable payment provider’s privacy information for details about its processing.
Confirm the exact payment information collected by MedhaMock and its payment provider before publishing this section.
1.5 Technical and Diagnostic Information
The application and its service providers may process technical information necessary to operate, protect, troubleshoot, and maintain the service.
The specific diagnostic, analytics, and device information collected depends on the services enabled in the application.
2. How We Use Your Information
We use personal information for purposes such as:
- Creating and maintaining your account.
- Providing interview practice sessions.
- Transcribing voice-based answers.
- Evaluating interview answers using AI.
- Maintaining interview history and displaying feedback.
- Managing subscriptions and payments.
- Responding to support requests.
- Maintaining application security and reliability.
- Investigating technical problems and preventing misuse.
- Complying with applicable legal obligations.
We aim to use personal information only for legitimate purposes associated with providing and maintaining MedhaMock.
3. AI Processing and Third-Party Services
MedhaMock uses third-party technology services to provide certain features.
3.1 Firebase Services
We use Firebase services for functions such as authentication, data storage, file storage, and backend processing.
Depending on the feature, account information and interview-related data may be processed or stored through these services.
3.2 Google Speech-to-Text
Voice answers may be processed using Google Speech-to-Text to convert recorded audio into text.
The resulting transcript can be used to process your interview answer.
3.3 Google Gemini
MedhaMock uses Google’s Gemini AI service to evaluate interview answers and generate feedback.
Interview answer text and other relevant information required for evaluation may be sent to the AI service for processing.
AI-generated feedback is intended to support interview preparation. It may be incomplete or inaccurate and should not be treated as a guarantee of interview success or as professional advice.
Third-party service providers process information under their applicable terms, privacy policies, and contractual arrangements. Please review their policies for further details.
We recommend confirming the exact data shared with each provider and the applicable data-processing and retention terms before publishing this section.
4. How We Store Your Information
MedhaMock uses Firebase and associated backend services to store and process information required to operate the application.
Stored information may include:
- Account and profile information.
- Interview sessions and answers.
- Transcripts and evaluations.
- Interview history.
- Other information necessary to provide the service.
Access to stored information should be restricted to authorised users, systems, and service providers as appropriate.
We retain information only for as long as necessary for the purposes described in this policy, subject to applicable legal, security, and recordkeeping requirements.
The exact retention period may depend on the type of information and the reason it is retained.
5. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or destruction.
These measures may include access controls, authentication, secure communications, and appropriate configuration of our backend services.
No online service can guarantee absolute security. Users should protect their login credentials and contact us if they suspect unauthorised access to their account.
6. Sharing of Information
We do not intend to sell your personal information.
Information may be shared with service providers when necessary to provide MedhaMock, including authentication, hosting, transcription, AI evaluation, and payment processing.
We may also disclose information when required by applicable law or when reasonably necessary to protect the rights, safety, and security of users, our services, or others.
Where third parties process information on our behalf, we aim to use appropriate arrangements to protect that information.
7. Account Deletion and Your Privacy Choices
You may request deletion of your MedhaMock account and associated personal information.
How to request deletion
You can submit a request in either of the following ways:
Through the app
- Open MedhaMock.
- Sign in to your account.
- Open the Profile screen.
- Select Delete Account.
- Continue to open your email application.
- Review and send the prefilled request to our support team.
By email
Send your request to:
Suggested subject:
MedhaMock Account Deletion Request
Where possible, send the request from the email address associated with your account so we can verify ownership.
You can also visit our dedicated account-deletion page:
What happens after you request deletion?
Our support team will verify your request and manually process the deletion.
Subject to applicable legal or legitimate retention requirements, deletion is intended to cover your account and associated personal data, including profile information, interview history, answers, transcripts, evaluations, and eligible stored files.
Your account is not deleted immediately when you send an email. We will notify you when the request has been processed.
Information that must be retained for legitimate legal, security, or financial recordkeeping purposes will be handled in accordance with applicable requirements.
Once deletion has been completed, previously stored interview history and evaluations may no longer be recoverable.
8. Children’s Privacy
MedhaMock is intended for users preparing for interviews and career opportunities.
If you are a parent or legal guardian and believe a child has provided personal information in circumstances that require our attention, please contact us at helpdesk@medhabot.com.
We will review the request and take appropriate action in accordance with applicable law.
Confirm the intended minimum age for MedhaMock and the applicable requirements for your target markets before publishing this section.
9. Your Privacy Rights
Depending on the laws applicable to you, you may have rights relating to your personal information, including the right to request access, correction, or deletion.
You can contact us to ask questions or submit a privacy-related request.
We may need to verify your identity before responding to requests involving account information.
We will handle such requests in accordance with applicable legal requirements.
10. Changes to This Privacy Policy
We may update this Privacy Policy when MedhaMock’s features, data practices, or legal obligations change.
When we make changes, we will update the effective date shown at the beginning of this page.
We encourage users to review this page periodically.
11. Contact Us
If you have questions about this Privacy Policy, how your information is handled, or how to request account deletion, please contact:
MedhaBot Technologies LLP
Product: MedhaMock
Email: helpdesk@medhabot.com
Website: www.medhabot.com